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+34 932 702 060
+34 932 702 060
Hostel Sun & Moon

FAQs

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We answer all your questions

Here you can find an FAQ summary about Sun & Moon Hostel. If you have any other questions, please send us an email for more information on our hostel.

  • What time is check-in?

    14:00hrs

  • What time is check-out?

    10:00hrs in dormitory rooms. 11:00hrs in private rooms.

  • What is the timing of reception?

    The reception is 24hrs open.

  • Is there any curfew?

    The reception is not closed. You can access to the rooms anytime.

  • Do you have a luggage room?

    We have a luggage room service where you can use it before check-in time and after check out time. This has an additional cost of 2 Euros.

  • What is your cancellation policy?

    Cancellations are made by email. We do not accept cancellations by telephone. Cancellations can be made one day before check-in day and before 12:00 hrs (midday) – and will not be penalised only if you reserve from our official website. Cancellations after 12:00 hrs of the arrival day will be penalised charging the first night by the credit card details provided.

    If you make the reservation through another means (E-mail or WhatsApp or telephone) the rates are NON-refundable

  • Do you accept changes in my reservation?

    We accept changes in 24hours before the date of arrival and availability. The cancellation policy will also apply on changes too. The changes in reservation have to be made by email. We do not accept changes of reservations by telephone.

  • Is there any age restriction?

    Age restriction: You must be older than 18 years old in dorms. There is a limit on sharing rooms up to 45 years of age. There is no age restriction in private rooms.

  • Do you provide breakfast?

    Yes, we serve breakfast for a minimum cost, please ask at reception. It includes unlimited drinks (coffee, fruit juices, hot chocolate) and a basket with a croissant, cereal with chocolate, Nutella, jam, butter and more.

  • Do the rooms have en-suite bathroom?

    All rooms have en-suite bathroom.

  • What type of rooms do you have?

    We have rooms of 6 and 8 beds. Doubles, triples, quadruple rooms. All rooms have en-suite bathroom.

  • Should I bring my own sheets?

    You can bring your own sheets, sleeping bag or you can rent them for 4 Euros the sheet, 4 Euros the towel and 5 Euros the blanket (renting for all your stay).

  • How can I make a reservation?

    You can make a reservation on our official website or you can send us an email at info@smhostel.net

  • Do you accept big groups?

    We accept big groups. You can make your query at info@smhostel.net